When it comes to your small business, your online reputation can make or break your company. At Skoshe, we offer reputation management to businesses of all sizes, especially small businesses, to help you build and maintain a great reputation for your business.

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Why Do I Need Reputation Management?

If your business currently has a solid reputation, then you may be wondering why you would want professional reputation management. It’s important to first know that reputation management is for more than just small businesses that have a bad reputation. Reputation management not only brings a business’s reputation up, but it helps maintain your good reputation too. No matter what your business’s reputation is, reputation management can make it even better.

How Does My Reputation Affect Business?

Recent studies show that about 90% of all customers use search engines to research businesses and make decisions based on reviews before making a purchase. Additionally, online reviews of your business account for 70% of purchasing decisions. Essentially, your reputation is the difference between success and failure.

A single negative review can be devastating for your business. If potential customers find a negative review of your business online, your company is at risk of losing 22% of potential business. If there are three negative reviews, the percentage jumps up to 59%. Just having three negative reviews could cost you over half of your business, which shows how vital a good reputation is to your company.

What Does Skoshe’s Reputation Management Look Like?

At Skoshe, we offer ethical reputation management. This means we don’t create fake reviews or change existing ones. Through ethical reputation management, we give your current and future customers a reason to trust your company.

Here’s how we can perform ethical reputation management for your business:

Monitor Feedback

Once you sign up for our reputation management service, we set up a monitoring system that keeps track of any feedback you receive. When someone writes a review for your company, we’ll send you a notification so you can look at it right away.

We also provide a convenient platform for you to monitor your online reputation. Our reputation management software lets you see how many reviews you have, where the reviews are posted, and your review conversion rate, so you always know where your business stands.

Handle Negative Feedback

If you have a negative review, we’ll help you navigate the situation to bring about the most positive outcomes for everyone. We’re more than happy to provide you with templates and even help you craft a personal response. We can also help with larger, more complex reputation issues.

Track Reputation Management Performance

We keep accurate, up-to-date records of all your reviews and other forms of feedback. We believe in transparency and will frequently communicate with you to discuss how many reviews you started with and how many reviews you’ve gained through our service. You’ll also have constant access to our review platform if you ever want to see the results for yourself.

Increase Your Number of Reviews

While other reputation management companies may resort to deceptive practices, Skoshe only uses honest strategies to increase your reviews. We’ll help you gain more reviews by sending review requests to your current customers. We can send those requests through email, text, or both, so you can pick the method that works best for your business.

Online Reputation Management FAQs

What do you need from my company to begin reputation management?

To start using our reputation management service, we’ll need your contact information so we can stay in touch with you throughout the process. As we begin onboarding, let us know about any specific objectives you’re hoping to achieve with our service. Are you hoping to reach 500 online reviews? Do you want to have 20 five-star reviews? Your goals will help us tailor our reputation management service to meet your needs.

Once we have a clear understanding of your company and your reputation goals, we’ll train you on the reputation management process.

When will I start seeing results?

Your results will depend on how aggressively you use our reputation management software. The more you use our service, the sooner you’ll likely see results. Keep in mind, though, that online reputation management is a long-term effort. While it does take time to see a considerable change, some of our clients have seen results within the first month of using our reputation management service!

What platforms do you check for feedback?

Our reputation management software looks at sites across the internet to ensure you never miss a review. The most popular review platforms we check are Google, Facebook, and Yelp. We’re not limited to these sites, though. We also check industry-specific websites, like Carwise and Healthgrades, to give you a comprehensive view of your online reputation.

Improve Your Business’s Reputation

A good reputation is a business’s greatest asset. Fortunately, you don’t have to build a strong reputation on your own. At Skoshe, we’re an American Fork digital marketing company dedicated to helping small businesses make a strong online presence. When you use our reputation management services, we can establish a competitive online presence for your small business.

With our ethical reputation management, you can trust us to create a strong reputation, grow your business, and bring in more revenue. Contact us today for more information on our reputation management services!